Case Study – Hailey

Hailey studied Criminology at UCLAN, and had a job at Thornton’s selling chocolates before joining Sodexo’s Prison Custody Officer apprenticeship programme, the first of its kind in the UK.
The 12-month apprenticeship training will be delivered by Sodexo as part of a sub-contracting venture with Personal Track Safety (PTS) and has been accredited as a Level 3 standard. Hailey is one of twenty individuals who will be the first to participate in the new apprenticeship programme.
Hailey said; “I have always wanted to be a Prison Custody Officer. Prison is a unique environment, as much about ensuring a daily routine as it is about being able to meet day-to-day challenges. I’ve always wanted to help people and in this job, I have the opportunity to help with the rehabilitation process.”


During her time on the apprenticeship, Hailey will have an initial nine weeks of training and then will join the team at Forest Bank where she will continue her training on the job which will combine monthly assessments, off-the-job training, a reflective journal to track progress.
Having almost completed her initial nine-weeks, Hailey is already seeing the benefits. “Although I already had my criminology degree, this apprenticeship is more directly related to the job, providing first-hand experience of what it entails.”
“I would say I am more security aware, and my confidence has definitely increased. I expected something different – like people in prison would be horrible and out to get me, but it’s not like that at all. Talking to residents is just like talking to anyone else. They need to be treated with dignity and respect and helped to find a new way of life within a safe, secure and structured environment. I’m learning every day.”