Flipout is officially the fastest-growing trampoline park operator in the world, who have delivered over 65 outlets in 7 countries, with many more to come.
We have recently been invited to train some of Flipouts staff in their Kent outlet, up-skilling three of their staff by putting them on our level 3 customer service in retail, leisure and recreation course.
First up is Rebecca Elliot, she has worked for Flipout since January 2017 and works in the centre restaurant, which is a customer facing role serving meals and drinks. Rebecca deals with customer complaints and sometimes very demanding individuals, meaning she must have excellent customer service skills to adapt to each customer she deals with. Rebecca also has another role as a trampoline assistant, ensuring the customers' are having an excellent experience whilst being safe at all times.
We asked Rebecca what she has gained from the training and she said, “The training taught me new skills that are relevant to my job ensuring I can be the best I can be". “It has also taught me how to deal with customers in an efficient and timely manner, how to be interactive and consider every customer’s needs".
Our mission at PTS is to help people progress into work or in their current job. We asked Rebecca what has happened since her training and she said “I have been given a full-time contract with more responsibilities, which has resulted in a pay rise. I want to go further in this company as I love it here. I work with a great group of people”.
Next is Levi, he has worked for Flip out since June 2017 and works as a safety marshal in the trampoline area and is responsible for the safety of the customers.
We asked Levi what he has gained from the training and he replied “The training taught me new skills that are relevant to my job. There can be a number of minor to major injuries from trampolining, it can be quite dangerous if not supervised correctly so my role is very important. If there are injuries, this training has given me the confidence to deal with them. We covered lots of relevant injuries that could occur in the centre. The customer service training has taught me to deal with the day to day interaction with our customers, treat everyone fairly and ensure that the experience is a good one so they come back”.
When we asked Levi what has happened since his training, he said “I have been given a full-time contract which also means a better salary. I’m also being given more responsibility in covering for all roles in the centre”.
Finally, we move onto Toni. She has worked for Flipout since it opened in November 2016. Toni is now a customer-faced assistant manager, responsible for looking after the staff working on reception, café and the staff responsible for customer safety.
We asked Toni what she thought of the training she received, she said “I really enjoyed the training I received from PTS. My tutor delivered the training at a pace that I could work to. She was very knowledgeable about Flipout and could help me identify my role with the training given”.
When we asked Toni what has happened since her training, she said “I have been promoted to Assistant Manager since completing the training, I have been given much more responsibility which I really enjoy”.
Overall it has been a great success at Flipout, with all three learners being up-skilled, gaining a relevant qualification to their role and receiving promotions and pay rises.
We wish them all the best of luck in the future!